The second-hand marketplace Shoppers Share Frustration Regarding Sizing Changes
Members of the platform have expressed outrage following a change that caused listings displaying inaccurate size information.
This online marketplace has altered its sizing categories for women's and children's clothes without notifying every member regarding the update.
Digital Channels Response
Many shoppers and sellers are posting online stating that platform listings now display an altered size classification than originally posted due to the recalibration.
The platform stated the new system was more in line with similar services.
The platform has recommended to review their products and adjust the sizing manually where appropriate, causing user dissatisfaction.
Measurement Approach Modifications
Earlier, the measurements included a single numeric size and a letter, such as S/8 or M/10.
The updated approach includes an alphabetical indicator and numerical range like S/UK 8-10.
In some cases, the size labels have been reassigned - like an L measurement used to be a 12 but is now a UK 16-18.
User Stories
Frankie Bridger, who makes TikTok content about plus-size fashion, stated the update "complicates both purchasing and selling".
"Few clothing companies classify XL as 20-22," which is what Vinted now does.
Another user, based in Glasgow, explained products she uploaded on Vinted with size 14 labels were showing in the marketplace as size 20–22.
"If buyers measuring 20-22 acquire them they may become frustrated," she stated.
Manual Updates
A different user, located in England, stated she felt frustrated due to the update requiring manual adjustment the sizes on "every single listing".
"This situation is especially annoying, because of my ongoing medical condition and platform income has been essential for me since losing part of my income," she explained.
Marketplace Information
The app has more than 100 million members, including 18 million in the UK.
It has emerged as a preferred choice compared to resale services such as eBay and Depop.
This represents another occasion that an unexpected update on the platform has faced criticism: last year, Vinted reversed a change concerning shipment methods after backlash from users.
